Contacting Support

Can't find an answer? Here's how to reach us.

Email Support

support@fixlyai.com

Best for:

  • Account issues

  • Billing questions

  • Bug reports

  • Feature requests
  • Response time: Usually within a few hours during business days.

    What to Include

    Help us help you faster by including:

  • Your email (the one you signed up with)

  • Description of the issue

  • When it started

  • Steps to reproduce (if applicable)

  • Screenshots (if helpful)
  • Example Support Request

    Subject: Bookings not appearing in calendar

    >
    Hi, I'm having an issue where Fixly books jobs but they don't show up in my Google Calendar.

    >
    - Started: January 18, 2026

    - My email: john@smithplumbing.com

    - I've tried reconnecting the calendar but it still doesn't work

    >
    Can you help?

    Business Hours

    Support is available:

  • Monday-Friday: 9am - 6pm ET

  • Weekends: Limited (emergencies only)
  • Urgent Issues

    For time-sensitive problems (calls not working, billing errors):

  • Email with "URGENT" in the subject line

  • We prioritize these requests
  • Self-Service First

    Before contacting support, try:

  • Search this Help Center

  • Check our troubleshooting guides

  • Try disconnecting/reconnecting integrations
  • Many issues can be resolved without waiting for support.

    Last updated: January 18, 2026

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