Payment Declined
If your payment was declined, here's how to resolve it.
Why Payments Fail
Common reasons:
Insufficient fundsCard expiredBank fraud protection triggeredIncorrect card detailsCard issuer declined (contact your bank)How to Fix It
Update Your Card
Go to Billing → Payment MethodsClick Update CardEnter new card detailsTry the purchase againContact Your Bank
If the card should work:
Call the number on your cardAsk about the declined transactionThey may need to approve it manuallyWhat Happens During a Decline
The Fuel purchase doesn't go throughYour balance stays the sameYou're notified via emailService continues (we don't cut you off immediately)Retry Timing
After a decline:
You can retry immediately with a different cardAutomatic retry happens after 24 hoursAfter 3 failures, we'll email youPreventing Declines
Keep your card details up to dateEnable auto-refill with a reliable cardAdd a backup payment methodWhitelist Fixly with your bankLow Balance Warning
To avoid payment issues:
Enable low balance alertsSet up auto-refillKeep a buffer of 10+ Fuel