Calendar Not Syncing

If bookings aren't appearing in your Google Calendar, follow these steps.

Check Connection Status

Go to Settings in the Fixly app

Look for Calendar or Google Calendar

Check the status:

- ✓ Connected — Should be working
- ✗ Disconnected — Needs reconnection

Reconnecting Your Calendar

If disconnected:

Click Connect Calendar or Reconnect

Sign in to your Google account

Grant calendar permissions

Confirm you see "Connected"

Common Issues

Wrong Google Account

Make sure you're connecting the calendar you actually use. If you have multiple Google accounts, select the right one during connection.

Permissions Revoked

You may have accidentally removed Fixly's access:

Go to myaccount.google.com/permissions

Check if Fixly is listed

If not, reconnect in Settings

Calendar Is Hidden

Bookings may exist but be hidden in Google Calendar:

Open Google Calendar

On the left, find your calendar list

Make sure your primary calendar is checked/visible

Browser Cache Issues

Try:

Clear your browser cache

Log out and back into Fixly

Reconnect calendar

Bookings Still Not Appearing?

Check the Conversations tab:

If bookings show there but not in calendar, it's a sync issue

If bookings don't show anywhere, the call may not have resulted in a booking

Contact Support

If nothing works:

Email support@fixlyai.com

Include your Fixly email

Describe when the issue started

Share any error messages you see

We typically respond within a few hours.