Calls Going to Voicemail

If calls are hitting voicemail instead of Fixly, your forwarding needs adjustment.

The Problem

Calls should go:
Your Number → Fixly Number → Fixly Answers

But they're going:
Your Number → Your Voicemail

Common Causes

1. Forwarding Not Enabled

Your carrier forwarding may be off:

Dial *72 + your Fixly number to enable (most carriers)

Check carrier settings online

2. Voicemail Picks Up Too Fast

Your voicemail may answer before forwarding kicks in:

Increase rings before voicemail (carrier setting)

Set to 4-5 rings before forwarding

3. Conditional vs Unconditional

You may have wrong forwarding type:

Unconditional: All calls forward immediately

Conditional: Only forwards if you don't answer

For Fixly backup mode, use conditional forwarding.

Carrier-Specific Fixes

Verizon/AT&T

Dial *71 + Fixly number (conditional)

Or *72 + Fixly number (all calls)

T-Mobile

61* + Fixly number# (no answer)

Adjust delay: 61* + Fixly numberdelay# (delay = 5-30 seconds)

Google Voice

Settings → Calls → Forwarding

Add Fixly number, set delay

Testing

Call your number from another phone

Don't answer

Count rings before voicemail

Should be 4+ rings, then Fixly answers

If Using "Fixly Answers All"

If you want Fixly to answer everything:

Forward all calls unconditionally

Your voicemail should never pick up

Fixly becomes your primary answering system