Setting Up Call Forwarding

Keep your existing business number and forward calls to Fixly when you can't answer.

Why Forward Calls?

Keep your number — No need to change marketing materials

Backup coverage — Fixly catches calls you miss

Gradual transition — Try Fixly without fully switching

Setup by Carrier

Verizon

Dial *72

Enter your Fixly number

Wait for confirmation tone

To disable: Dial *73

AT&T

Dial *72

Enter your Fixly number

Wait for confirmation tone

To disable: Dial *73

T-Mobile

Dial 21*[Fixly number]#

Press Send

To disable: ##21#

Other Carriers

Contact your carrier and ask for "conditional call forwarding" to forward when:

Busy

No answer (after X rings)

Unreachable

Recommended Settings

Set forwarding to activate after 3-4 rings. This gives you time to answer if available, while ensuring Fixly catches unanswered calls.

Testing Your Setup

Call your business number from another phone

Don't answer

Confirm Fixly picks up

Check the call appears in your Conversations tab

Google Voice Users

If you use Google Voice:

Open Google Voice settings

Go to Calls → Call forwarding

Add your Fixly number as a forwarding number

Set rules for when to forward

Troubleshooting

Calls not forwarding:

Verify forwarding is active (check carrier settings)

Ensure you entered the correct Fixly number

Some VoIP systems need special configuration

Delayed forwarding:

Reduce the number of rings before forwarding

Check for carrier-side delays