Call Handling Modes

Fixly offers three modes for handling incoming calls. Choose the one that fits your workflow.

Fixly Answers Every Call

Best for: Pros who want 100% coverage

Every call to your Fixly number goes directly to the AI. This ensures:

Zero missed calls

Consistent experience for every caller

You're never interrupted on a job

Fixly as Backup

Best for: Pros who want to answer when available

Calls ring your personal phone first. If you don't answer within a few rings, Fixly picks up.

How to set this up:

Forward your main business number to your Fixly number

Set your phone to ring 3-4 times before forwarding

Answer when you can; Fixly catches the rest

You Answer Every Call

Best for: Temporarily disabling Fixly

All calls ring through to you directly. Fixly doesn't answer.

Use this when:

You're available all day

You want to handle calls personally

Troubleshooting an issue

Changing Modes

Open Settings in the Fixly app

Find Call Handling

Select your preferred mode

Changes take effect immediately

Mode Indicators

In Settings, you'll see:

🟢 Active — Fixly is answering calls

🔵 Backup — Fixly answers if you don't

⚪ Off — You're handling all calls

Recommendations

| Your Situation | Recommended Mode |
|---------------|------------------|
| Solo tech, always on jobs | Fixly Answers Every Call |
| Office staff sometimes available | Fixly as Backup |
| Vacation/closed days | You Answer Every Call (or set to voicemail) |