What Are Quotes?

Sometimes callers want a price estimate before booking. Fixly captures these as quote requests for you to follow up on.

When Quotes Happen

A call becomes a quote request when:

The caller asks "How much does X cost?"

They want to compare prices before committing

They need to check with someone else first

The job requires an on-site assessment

How Fixly Handles It

Instead of booking, Fixly:

Gathers the job details and contact info

Tells the caller you'll follow up with pricing

Creates a quote request in your dashboard

Notifies you immediately

Example response:

"I'll have [Business Name] send you a quote for that. Can I confirm your phone number for the callback?"

Quote vs. Booking

| Booking | Quote |
|---------|-------|
| Confirmed appointment | Inquiry/lead |
| On your calendar | In Quotes tab |
| Ready to go | Needs follow-up |

Why Quotes Matter

Quotes are warm leads — these callers are interested! Following up quickly (within 1 hour) dramatically increases conversion rates.

Quote Notifications

When a quote comes in:

Push notification (if enabled)

SMS to your phone

Red dot on Quotes tab in dashboard