Responding to Quotes

When you receive a quote request, here's how to respond and win the job.

Viewing Quote Requests

Open Quotes in the Fixly app

New quotes appear at the top

Click to see full details

Each quote shows:

Caller info — Name, phone number

Job type — What service they need

Notes — Any details mentioned on the call

Time received — How long ago they called

From the quote detail screen:

Click Message Customer

Type your response (pricing, questions, etc.)

Hit Send

The message is sent as an SMS from your Fixly number.

Be quick — Respond within an hour if possible

Be specific — Include pricing or next steps:

"Thanks for calling! Kitchen drain cleaning is typically $150-200. I can come out Tuesday at 2pm if that works?"

Include a CTA — Make it easy to book:

"Reply YES to confirm, or let me know another time that works."

All messages with the customer appear in a thread. You can continue the conversation until they book or decline.

For common quotes, save time with templates:

Standard pricing for common jobs

Request for more info

Offer to schedule a free estimate

If they don't respond:

Wait 24 hours

Send a friendly follow-up

After 2 attempts, move on (mark as "No Response")