Viewing Call History

Every call Fixly handles is logged in the Conversations tab. Here's how to use it.

Finding Conversations

Open the Fixly app

Click Conversations in the sidebar (or bottom nav on mobile)

What You'll See

Each call card shows:

Caller name (if provided)

Phone number

Time of call

Outcome — Booked, Quote Requested, Question Answered, etc.

Duration

Call Details

Click any call to expand and see:

Summary

A brief AI-generated summary:

"Caller requested drain cleaning for kitchen sink. Booked for Tuesday 2pm."

Transcript

The full conversation between Fixly and the caller, showing:

What the caller said

How Fixly responded

Key moments (booking confirmation, etc.)

Actions

Quick actions from the call detail:

Call back — Dial the caller directly

View booking — Jump to the calendar event

Send message — Text the caller

Filtering Calls

Use filters to find specific calls:

Date range — Today, this week, custom

Outcome — Booked, missed, quote, etc.

Search — By name or phone number

Exporting

Need call data for records? Contact support for a CSV export of your call history.

Data Retention

Calls are kept for 90 days. After that, they're archived (details available on request).