Missed Calls

Even with Fixly, some calls may not result in a booking. Here's how to handle them.

Why Calls Get "Missed"

A call is logged as missed when:

Caller hangs up before Fixly can help

Technical issue during the call

Caller decides not to book

Where to Find Missed Calls

Go to Conversations

Filter by Missed or No Booking

See caller details and partial transcript

Following Up

For missed calls with caller info:

Note the phone number

Call back or send SMS

"Hi, this is [Name] from [Business]. I see you called earlier — how can I help?"

Missed Call Notifications

If enabled, you'll receive:

SMS alert for each missed call

Caller's phone number

Time of call

Reducing Missed Calls

Tips to convert more calls:

Answer Faster

Fixly answers within 2 rings, but verify your forwarding doesn't add delay.

Offer More Options

If fully booked, enable partner routing so callers get helped.

Extend Hours

Consider wider business hours to capture early/late callers.

Analyzing Patterns

Review your missed calls weekly:

Time patterns (always at lunch?)

Day patterns (Mondays busy?)

Reason patterns (price questions?)

Adjust your setup accordingly.