How Calls Work

When a customer calls your Fixly number, here's exactly what happens:

The Call Flow

1. Instant Answer

Fixly picks up within 2 rings with a greeting like:

"Hi, thanks for calling [Your Business Name]. How can I help you today?"

2. Understanding the Request

Fixly listens to what the caller needs and asks follow-up questions:

What type of service they need (drain cleaning, AC repair, etc.)

Their name and callback number

Their address or service location

When they'd like the appointment

3. Checking Availability

Fixly looks at your Google Calendar in real-time:

Finds open slots that match your business hours

Avoids conflicts with existing events

Offers the caller 2-3 time options

4. Booking the Job

If the caller accepts a time:

Fixly creates a calendar event with all the details

Confirms the booking with the caller

You receive an SMS notification instantly

5. Wrapping Up

Fixly thanks the caller and ends professionally:

"Great, you're all set for Tuesday at 2 PM. [Business Name] will see you then!"

What If They Don't Book?

Not every call results in a booking. Fixly handles these scenarios:

| Scenario | What Happens |
|----------|--------------|
| Just a question | Fixly answers and logs the call |
| Wants a quote | Creates a quote request in your dashboard |
| Outside service area | Politely explains and suggests alternatives |
| Emergency | Provides your emergency instructions (if configured) |

Call Duration

Most calls last 1-3 minutes. Fixly is efficient but never rushes callers.

After the Call

Every call is logged in your Conversations tab with:

Full transcript

Call outcome

Caller details

Recording (if enabled)