How Partner Matching Works

When you can't take a job, Fixly can route it to a trusted partner. Here's the matching logic.

The Matching Process

When a caller needs a job and you're unavailable:

Step 1: Check Your Trusted Partners

Fixly first looks at partners you've explicitly added:

Same trade (plumber to plumber)

Serves the caller's location

Has calendar availability

Step 2: Trade Match

If no trusted partner is available:

Fixly looks for other Fixly pros

Must be the same trade

Must serve the area

Step 3: Location Match

The partner must serve the caller's area:

Based on their service area setting

Includes radius (5-20 miles)

Matched against caller's address/city

Step 4: Availability Check

Before offering:

Checks partner's Google Calendar

Verifies they have open slots

Respects their business hours

Matching Priority

| Priority | Criteria |
|----------|----------|
| 1st | Your trusted partners |
| 2nd | Same trade + same city |
| 3rd | Same trade + nearby |
| 4th | No match (job not routed) |

What the Caller Hears

When a job is routed:

"I don't have availability, but I work with a trusted partner who does. Can I check if they can help you today?"

If they agree, Fixly books with the partner seamlessly.

Adding Trusted Partners

Go to Settings → Fixly Assist → Job Network

Click Add Partner

Enter their Fixly invite link or ID

They'll appear in your trusted list

Receiving Referred Jobs

To receive jobs from others:

Toggle Accept Overflow Jobs to On

Keep your calendar up to date

Set accurate service area

Cost: 50 Fuel per referred job received.