Follow-Up Reminders

Fixly can automatically send SMS reminders to customers before their appointments, reducing no-shows and keeping your schedule on track.

How It Works

When a job is booked, Fixly schedules reminder messages:

| Timing | Message |
|--------|---------|
| 24 hours before | Appointment reminder with date/time |
| 2 hours before | "On the way" notification |

Go to Settings

Find Fixly Assist → Follow-Up Reminders

Toggle On

That's it — reminders are now automatic for all new bookings.

24-Hour Reminder:

"Hi [Name], this is a reminder that [Business] has you scheduled for [Service] tomorrow at [Time]. Reply YES to confirm or call us to reschedule."

2-Hour Reminder:

"Your technician from [Business] is on the way and should arrive around [Time]. See you soon!"

If a customer replies:

YES — Confirmation logged, no action needed

Need to reschedule — You're notified in the app

Cancel — You're notified immediately

Currently, reminder timing and wording are standard. Custom templates coming soon.

30% fewer no-shows — Customers don't forget

Professionalism — Looks like a bigger operation

Time saved — No manual reminder calls

Reminders are included in the 1 Fuel per booking. No additional charge.