Customer Experience When Routed

When Fixly routes a caller to a partner, here's what they experience.

The Conversation Flow

Step 1: Initial Call

Caller dials your number, Fixly answers:

"Hi, thanks for calling [Your Business]. How can I help you today?"

Step 2: Availability Check

Caller describes their need. Fixly checks your calendar and finds no availability:

"I'd love to help with that drain cleaning. Let me check our schedule..."

Step 3: Offer Partner Option

Fixly offers the partner route:

"We're fully booked this week, but I work with a trusted plumber who may be able to help sooner. Would you like me to check their availability?"

Step 4: Caller Decides

If yes: Fixly checks partner's calendar

If no: Fixly offers your next available slot or takes a message

Step 5: Partner Booking

If caller agrees and partner is available:

"Great news! [Partner Business] has an opening tomorrow at 2pm. Should I book that for you?"

Step 6: Confirmation

Booking confirmed with partner:

"[Partner Business] will see you tomorrow at 2pm. They'll call you at this number if anything changes."

What Callers DON'T Experience

No cold transfer to a stranger

No "I can't help you, try someone else"

No being put on hold

No calling multiple numbers

Partner Info Shared

Callers are told:

Partner's business name

That they're "trusted" / you work with them

The specific time slot available

Seamless Handoff

The caller never has to:

Hang up and call another number

Repeat their information

Wonder who they're being sent to

Why This Works

Customers appreciate:

Getting helped instead of turned away

Transparency about the referral

Quick resolution to their problem