Why Most Home Service Businesses Don't Get Enough Reviews
You do great work. Customers are happy. But your Google profile has 12 reviews while competitors have 200. Here's why.
Why Most Home Service Businesses Don't Get Enough Reviews
You fixed the problem. Customer was thrilled. Said "I'll definitely leave you a review."
They never did.
The Review Gap
There's a contractor in your town with 247 reviews. You have 23.
You're probably just as good. Maybe better. But when someone searches "plumber near me," who do they call?
Why Happy Customers Don't Leave Reviews
Life gets in the way: They intended to. Then dinner, homework, bed. Tomorrow they've forgotten.
It's not easy: Finding your business, clicking buttons, signing in—each step loses people.
They don't know it matters: Most customers don't realize reviews determine your survival.
The Numbers
- Without any system: 1-2% leave reviews
- With verbal ask: 5-10%
- With follow-up text: 15-25%
- With automated, timed follow-up: 25-40%
Same customers. Different systems.
What Top-Reviewed Businesses Do
Fixly sends automated review requests after jobs for $1 each. 30% response rate = 30 reviews per 100 jobs.
Reviews compound. Start now.
Frequently Asked Questions
How many reviews do I need?
More than your local competitors. 50-100 reviews with 4.5+ stars is solid for most markets.
What if I get a bad review?
Respond professionally. One bad review among many good ones won't hurt. No reviews hurts more.
Related Articles
Ready to Stop Missing Calls?
Fixly answers your calls, books jobs into Google Calendar, and sends follow-ups. Free to start. Pay only when it works.