Frequently Asked Questions

Quick answers to the most common questions.

General

What is Fixly?
An AI receptionist that answers calls and books jobs for home service pros.

How much does it cost?
Pay-per-action: $1 per job booked. No monthly fees.

Do I need to change my phone number?
No. Forward calls from your existing number, or use your Fixly number directly.

What does Fixly say when it answers?
"Hi, thanks for calling [Your Business]. How can I help you today?"

Can Fixly answer questions about my services?
Yes. Fixly handles common questions about availability, services, and scheduling.

What if the caller wants to talk to me directly?
Fixly can take a message or explain when you're available to call back.

How does Fixly know my availability?
It reads your Google Calendar in real-time.

Can Fixly double-book me?
No. It checks for conflicts before offering time slots.

What if I need to cancel a booking?
Delete the event in Google Calendar and notify the customer.

When am I charged?
Only when Fixly successfully books a job.

What payment methods are accepted?
Credit/debit cards via Stripe.

Is there a free trial?
New accounts start with 25 free Fuel credits.

What calendar does Fixly work with?
Google Calendar only (for now).

Does Fixly work internationally?
Currently US and Canada only.

Is my data secure?
Yes. All data is encrypted. We never share customer information.