How to Reduce Phone Anxiety as a Contractor

You're great with your hands. Great at fixing things.

Phone calls? Not so much.

You're not alone.

Why Phone Calls Feel Hard

• Interruption: You're mid-job, covered in grease


• Pressure: Quick decisions, can't think it through


• Sales-y: Feels like you're pitching yourself


• Unknown: Never know what problem they're calling about

The Real Solution: Reduce Phone Load

You don't have to overcome anxiety. You can eliminate the situations that cause it.

Have AI answer routine calls

• No interruption


• No pressure


• Booking happens automatically

Standardize responses
When you DO talk, have scripts:

• "What's the problem?"


• "When did it start?"


• "I have Tuesday at 10 or Wednesday at 2"

Batch callbacks
Don't return calls one at a time. Set a window (12-1pm) and knock them all out.

Phone Scripts That Help

Answering:
"Hey, this is [Name] with [Company]. What can I help you with?"

Quoting:
"Based on what you're describing, that's typically $X-Y. I can come out [day/time]—does that work?"

Closing:
"Great, I'll see you Tuesday at 10. I'll send a confirmation text."

When You Need to Talk

Some calls require you:

• Complex estimates


• Existing customer relationships


• High-value jobs

For everything else, let systems handle it.

The Freedom Play

Fixly + Google Calendar means:

• Routine calls answered


• Jobs booked automatically


• You talk only when you want to

Being good at your trade doesn't require being good at phones.

Let technology cover your weak spots.