The Text Sequence That Eliminated No-Shows for McKinney HVAC Techs
McKinney HVAC techs: No-shows cost you time, money, and morale. Learn the proven reminder system that virtually eliminates missed appointments.
The Text Sequence That Eliminated No-Shows for McKinney HVAC Techs
The Moment Everything Changed
Wednesday, 1:30 PM. You pull up to a beautiful home in Craig Ranch. Confirmed this morning. Sent a reminder.
You knock. Nothing. Call them. Voicemail.
It's July. 103 degrees. Your schedule is packed with AC emergencies, and you just wasted a slot on someone who forgot.
Downtown McKinney has historic homes. Craig Ranch has premium expectations. $455 average job.
The Real Cost of No-Shows
| No-Show Rate | Monthly Loss | Annual Loss |
|---|---|---|
| 5% (good) | $910-$1,365 | $10,920-$16,380 |
| 10% (average) | $1,820-$2,275 | $21,840-$27,300 |
| 15% (bad) | $2,730-$3,640 | $32,760-$43,680 |
"Had a customer confirm the night before, then not answer the door. Called her and she said 'Oh I forgot, my sister came to visit.' Ma'am, your AC is out in July..."
No-shows aren't malicious—they're a commitment problem, not a memory problem.
The 4-Text System
Fixly handles the entire booking-to-doorstep flow:
- AI answers when you can't
- Books directly to your calendar
- Sends confirmation + all reminders automatically
- "On my way" text when you're heading out
→ See how it works
90 Days From Now
No-show rate: 10-15% → under 3%. $4,100/month recovered.
Frequently Asked Questions
What's a normal no-show rate?
Industry average is 10-15%. With proper systems, top techs get under 5%.
When should I send reminders?
Three touches: immediate confirmation, 24-hour reminder, and 'on my way' text.
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Ready to Stop Missing Calls?
Fixly answers your calls, books jobs into Google Calendar, and sends follow-ups. Free to start. Pay only when it works.