Best CRM for Plumbers in 2026: Top 7 Options Compared

Running a plumbing business means juggling customers, jobs, invoices, and schedules—often from the cab of your truck.

The right CRM (Customer Relationship Management) software keeps everything organized, saves hours of admin time, and helps you look professional.

The wrong one wastes money and adds frustration.

This guide compares the top CRM options for plumbers, from solo operators to large shops, so you can choose the right fit for your business.

What to Look for in a Plumbing CRM

Before comparing options, know what matters:

Essential features:

• Customer database (contact info, job history)


• Scheduling and dispatching


• Invoicing and payments


• Mobile app for field use


• Basic reporting

Important features:

• Quote/estimate creation


• GPS tracking


• QuickBooks integration


• Online booking


• Automated reminders

Nice to have:

• Marketing automation


• Inventory management


• Flat-rate pricing books


• Advanced analytics


• Multi-location support

Your needs depend on business size:

• Solo plumber: Simple scheduling and invoicing


• Small team (2-5): Dispatching and customer management


• Larger shop (6+): Advanced features and reporting

Top 7 CRM Options for Plumbers

1. Jobber

Best for: Small to medium plumbing businesses wanting simplicity

Overview:
Jobber is one of the most popular CRMs for service businesses. It is known for being easy to learn while still offering robust features.

Key features:

• Client hub (customers can approve quotes, pay invoices)


• Scheduling with drag-and-drop dispatch


• Quote and invoice creation


• Automated follow-ups and reminders


• Online booking


• GPS tracking


• QuickBooks and Stripe integration

Pricing:

• Core: $49/month (1 user)


• Connect: $129/month (up to 5 users)


• Grow: $249/month (up to 15 users)

Pros:

• Very easy to learn and use


• Excellent customer support


• Clean, intuitive interface


• Good value for features


• Strong scheduling tools

Cons:

• Limited advanced features


• Reporting is basic


• No built-in pricebook

Best for: Solo plumbers to teams of 10 who want a reliable, easy-to-use system without complexity.

2. Housecall Pro

Best for: Small plumbing businesses wanting marketing features

Overview:
Housecall Pro combines CRM functionality with marketing tools. Strong mobile app and good for businesses focused on growth.

Key features:

• Scheduling and dispatching


• Invoicing with card-on-file


• Customer notifications (on-my-way texts)


• Online booking


• Review generation


• Postcard marketing


• Google Local Services integration


• Consumer financing options

Pricing:

• Basic: $65/month (1 user)


• Essentials: $169/month (1-5 users)


• MAX: Custom pricing (larger teams)

Pros:

• Excellent mobile app


• Built-in marketing features


• Great customer communication tools


• Easy payment processing


• Good integrations

Cons:

• Gets expensive with users


• Some features feel half-baked


• Customer support can be slow


• Limited customization

Best for: Growth-focused plumbing businesses that want marketing features built-in.

3. ServiceTitan

Best for: Larger plumbing companies with complex needs

Overview:
ServiceTitan is the enterprise solution for home service businesses. Powerful but complex and expensive.

Key features:

• Advanced dispatching and routing


• Pricebook management


• Detailed reporting and analytics


• Call tracking and recording


• Membership management


• Inventory tracking


• Multi-location support


• Marketing ROI tracking

Pricing:

• Starting around $300-$400/month


• Typically $150-$250 per technician


• Implementation fees: $2,000-$10,000+


• Annual contracts required

Pros:

• Extremely powerful feature set


• Excellent reporting and analytics


• Strong pricebook functionality


• Handles complex operations


• Integrates with almost everything

Cons:

• Very expensive


• Steep learning curve


• Long implementation time


• Overkill for small businesses


• Locked into annual contracts

Best for: Established plumbing companies with 10+ technicians who need advanced features and can invest in implementation.

4. Service Fusion

Best for: Mid-sized plumbing businesses wanting value

Overview:
Service Fusion offers many features at a competitive price point. Good middle ground between basic and enterprise solutions.

Key features:

• Scheduling and dispatching


• Customer management


• Invoicing and estimates


• GPS tracking


• Inventory management


• QuickBooks integration


• Customer portal


• Mobile app

Pricing:

• Starter: $166/month (unlimited users!)


• Plus: $251/month


• Pro: $421/month

Pros:

• Unlimited users (huge value)


• Good feature set for price


• Inventory management included


• No per-user fees


• Reasonable learning curve

Cons:

• Interface feels dated


• Mobile app not as polished


• Customer support mixed reviews


• Fewer integrations than competitors

Best for: Growing plumbing businesses with multiple technicians who want to avoid per-user pricing.

5. FieldEdge

Best for: Plumbing businesses focused on sales and efficiency

Overview:
FieldEdge emphasizes sales process and dispatch optimization. Good for businesses wanting to increase average ticket.

Key features:

• Smart dispatching


• Sales presentation tools


• Flat-rate pricing books


• Performance dashboards


• QuickBooks integration


• Customer financing


• Service agreements


• Mobile app

Pricing:

• Custom pricing (typically $100-$300+ per user/month)


• Implementation fees apply


• Annual contracts

Pros:

• Strong sales and presentation tools


• Good pricebook functionality


• Helps increase average ticket


• Detailed technician tracking


• Solid dispatching

Cons:

• Expensive


• Complex to implement


• Less modern interface


• Limited marketing features

Best for: Established plumbing companies focused on increasing revenue per job through better sales processes.

6. Workiz

Best for: Budget-conscious growing plumbing businesses

Overview:
Workiz offers solid functionality at competitive pricing. Good balance of features and affordability.

Key features:

• Job management and scheduling


• Invoicing and payments


• Phone system integration


• Online booking


• Inventory tracking


• Reporting


• Mobile app

Pricing:

• Standard: $225/month (2-5 team members)


• Premium: Custom pricing


• 14-day free trial

Pros:

• Competitive pricing


• Good phone integration


• Modern interface


• Solid feature set


• Good customer support

Cons:

• Less established than competitors


• Fewer advanced features


• Limited pricebook options


• Smaller integration ecosystem

Best for: Growing plumbing businesses wanting modern software without enterprise pricing.

7. mHelpDesk

Best for: Plumbers wanting simplicity and good support

Overview:
mHelpDesk is a straightforward field service solution with strong customer support and ease of use.

Key features:

• Work order management


• Scheduling and dispatching


• Customer management


• Invoicing


• GPS tracking


• Mobile app


• QuickBooks integration

Pricing:

• First Tech: $169/month


• Additional techs: $25-$50/month each


• 14-day free trial

Pros:

• Easy to learn


• Good customer support


• Straightforward pricing


• Clean interface


• Reliable

Cons:

• Basic feature set


• Limited advanced capabilities


• Fewer integrations


• Not as modern looking

Best for: Small plumbing businesses wanting simplicity and responsive support.

Comparison Summary

How to Choose

If you are a solo plumber:
Start with Jobber Core ($49/month). It has everything you need without complexity.

If you have 2-5 technicians:
Jobber Connect or Housecall Pro Essentials. Both around $129-$169/month with all essential features.

If you have 6-15 technicians:
Service Fusion (unlimited users) or Jobber Grow. Good features without enterprise complexity.

If you have 15+ technicians:
Evaluate ServiceTitan or FieldEdge. The investment makes sense at scale.

Implementation Tips

Before you buy:

List your must-have features

Try free trials (most offer 14 days)

Test mobile app thoroughly

Check integrations (QuickBooks, etc.)

Read recent reviews

When implementing:

Start with basic features only

Add complexity gradually

Train team properly (biggest failure point)

Set realistic expectations

Plan 2-4 weeks for full adoption

Ongoing:

Review monthly reports

Adjust workflows as needed

Explore new features quarterly

Get team feedback

Calculate ROI annually

Beyond CRM: Complete Your Stack

A CRM handles customer management, but you need more for a complete system:

Answering calls
CRM does not answer phones. When you are on a job, leads still need capturing.

Fixly solves this—AI answers calls 24/7, books appointments, and can sync with your calendar.

• No monthly fees


• $1 per booking


• Try Fixly at fixlyai.com

Accounting
Most CRMs integrate with QuickBooks. Keep accounting separate from operations.

Reviews
Use CRM's review features or dedicated tools like Birdeye/Podium.

Marketing
Housecall Pro includes marketing. Others may need separate tools.

Final Thoughts

The best CRM is the one you will actually use.

A simple system used consistently beats a powerful system ignored.

For most plumbing businesses:

• Start simple — Jobber or Housecall Pro


• Grow into it — Add features as needs evolve


• Do not overpay — ServiceTitan is great but only if you need it

Take advantage of free trials. Test with real workflows. Get team buy-in before committing.

The right CRM saves hours per week, reduces lost leads, and helps you look professional.

That is worth the investment.